Oct 16, 2020
The TPS5 – Week of Oct 16, 2020
Welcome to the TPS5 for the week of Oct 16. This week: Helping healthcare providers understand AI better, expanding telehealth services under Medicare, Press Gainey expanding their hold on online reputation, Facebook banning anti-vaccination ads and more!
Oct 14, 2020
TP193 – Building Strength and Resilience in Your Health System
Reed Smith and Chris Boyer discuss the top concerns of healthcare executives, share an article that illustrates how hope is not a strategy, and how digital can help organizations develop a sustainable approach to the future. They are joined by Paul Griffiths who shares commitments that health systems should consider to build revenue resilience.
Oct 9, 2020
The TPS5 – Week of Oct 9, 2020
Welcome to the TPS5 for the week of Oct 9. This week: Tech giants entering the insurance market, the rise in the cost of telehealth, effective governance, and using Google Docs to educate about COVID.
Oct 7, 2020
TP192 – NPS, PX and CSAT – How to Measure VoC
Hosts Chris Boyer and Reed Smith discuss the common ways hospital systems attempt to measure Voice of Customer (VoC), including Net Promoter Score (NPS), Customer Satisfaction metrics (including Press Gainey and NRC data), and Consumer Effort Scores (CES). They are joined by Dan Reilly, Senior Vice President at SMS Research Advisors, who share how he works with health systems in understanding the effective ways to use NPS to understand their market.
Oct 2, 2020
The TPS5 – Week of Oct 2, 2020
Welcome to the TPS5 for the week of Oct 2. This week: Pinterest manages health misinformation better than Facebook, people want their own health data, three trends in healthcare content marketing, and new insight metrics for Google My Business.
Sep 30, 2020
TP191 – Leveraging Our Opportunity of Trust: a Conversation With Isaac Squyres
Hosts Chris Boyer and Reed Smith are joined by Isaac Squyres, partner at Jarrard Inc. to discuss their most recent National Coronavirus Online Survey, including implications and opportunities for health systems to communicate effectively about the coronavirus vaccine, leverage trust and engage their employees.
Sep 25, 2020
The TPS5 – Week of Sep 24, 2020
Welcome to the TPS5 for the week of Sep 24th. This week: the pandemic has pushed U.S health into a tech revolution, why listing management is complex, paying people to work out with the Apple Watch, Facebook last in digital trust, and how Vanderbilt is making a dent in healthcare.
Sep 23, 2020
TP190 – No Patient Left Behind: the Importance of Patient Access
Hosts Chris Boyer and Reed Smith share how consumer online shopping patterns have shifted, how recent legislation is driving health systems to “free health data” for their patients, and they are joined by expert Dr. Tashfeen Ekram or Luma Health who share his approach to helping physicians and systems ensure there is “no patient left behind.”
Sep 18, 2020
The TPS5 – Week of Sep 18, 2020
Welcome to the TPS5 for the week of Sep 18th. This week: making healthcare more affordable through automation, the future of health IT, healthcare philanthropy in the age of COVID, the new Apple Watch’s health features, and retail healthcare.
Sep 16, 2020
TP189 – The Looming Digital Mental Health Crisis
In this episode, hosts Reed Smith and Chris Boyer discuss how digital mental health solutions can have a significant impact on addressing this secondary crisis. They are joined by Alexandra Drane, CEO and Co-founder of Rebel Health/ARCHANGELS who share the results of a recent CDC study that sheds new light on the mental health crisis is tightly linked to coronavirus pandemic
Sep 9, 2020
TP188 – The Elements of Innovation
Chris Boyer and Reed Smith discuss the elements organizations need to launch innovation projects, and are joined by Shelli Pavone, CEO and Co-founder of Inlightened, who shares her experience leading innovation at small and large companies and the importance of engaging with the right innovative experts.
Sep 4, 2020
The TPS5 – Week of Sep 4, 2020
Welcome to the TPS5 for the week of Sep 4th. This week: the failure of contact tracing in the US, Google release COVID-19 search terms, the next-normal health care consumer, is your website ready for telehealth traffic, and why the customer journey doesn’t exist.