Season 3, Episode 9: We’re Running Out of Letters

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Marketing
Season 3, Episode 9: We’re Running Out of Letters
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You’re not bad at remembering drug names. You’re listening in on a conversation you were never the audience for.

Ed Bennett and Chris Boyer take on the engineered weirdness of prescription drug names, inspired by a recent 99% Invisible episode on the topic. The visual silhouettes, the syllable structures, the FDA-cleared distinctiveness, all of it is built for the pharmacist on the prescription pad, not the patient on the couch. A 1997 FDA broadcast advertising guidance turned that internal communication into the TV ad you’re now supposed to memorize. Bimzelx and Ebglyss aren’t trying to sound like sci-fi villains. The namespace is running out.

The SNAT Book Club continues with Chapters 3 and 4 of The AI Con by Emily Bender and Alex Hanna. Chapter 3 traces the hidden labor inside every AI system. Chapter 4 follows that same machinery into a New York City chatbot that told residents it was legal for landlords to discriminate, and into UnitedHealth’s nH Predict algorithm with a 90% error rate, used anyway.

Tech rec: the 99% Invisible podcast itself. Especially good for the healthcare folks.

In the AI test, Ed fed the full set of drug naming rules to Claude, ChatGPT, and Gemini and asked each to name a hypothetical cat allergy shot. One suggestion accidentally invoked a 1979 horror film.

Letters running out. Labor running cheap. Care running dry. Surprise, it’s not a toaster.

References & Further Reading

Drug Naming

The AI Con (Chapters 3 and 4)

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Ed Bennett

An early adopter and innovator of digital technology, Ed knows first-hand how digital tools have stimulated consumer engagement, improved revenue, and transformed how we do both. He is passionate about helping healthcare organizations develop digital strategies and actionable plans for future growth. He is also the administrator of the website http://MarTech.Health

Chris Boyer

Principal, @chrisboyer LLC  Using digital marketing, experience and UCD/CX to transform healthcare. Co-host of the touch point podcast and founder of the Touch Point Media network. 

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