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In the annual “Year in Review” show, hosts Reed Smith and Chris Boyer reflect back on the past year of the Touch Point podcast, sharing some of their most popular topics, favorite shows, including a special shout-out to our Guest of the Year – Stephanie Petrazzi of Nuvance Health. They also share their perspective on “virtue signaling” in our industry and close out the show with their predictions for the upcoming year.
Mentions from the Show:
- TP285 – The Problem with the Pixel
- TP264 – Designing a Voice of Customer Program
- TP257 – A Focus on Patient Experience, Marketing and Data
- TP262 – The Winds of Change
- TP263 – The Purpose of Consumerism
- TP253 – Operations Impact on Experience
- Best Guest: Stephanie Petrazzi – TP302 – When is a CRM not a CRM
- Reed’s favorite episode: TP266 – The Next Wave of Telemedicine and At Home Care
- Chris’ favorite episode: TP304 – Social Media is Dead
- Touchpoint on Twitter
- Reed Smith Twitter
- Chris Boyer Twitter
- Chris Boyer website
