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As healthcare marketers, we’re often asked to rely on our expertise to help develop effective strategies. However, this knowledge can also lead us down a path to bias that can influence how we think, measure and determine success. In this episode, hosts Chris Boyer and Reed Smith discuss common bias “traps” that health system marketers commonly fall into. They are then joined by Christopher Penn, long-time host of Marketing Over Coffee, in which he discusses the steps to build a data-first organization to embrace machine learning and AI and how ethics plays an important role in avoiding data bias.
Mentions from the Show:
- Researchers: Dodgeball Teaches Children An ‘Unethical System Of Oppression
- The “Curse of Knowledge”: How Expertise Can Hurt Marketing
- 3 Psychology Biases That Can Make or Break Your Online Marketing
- List of cognitive biases
- Christopher Penn on LinkedIn
- Christopher Penn on Twitter
- Trust Insights
- AI for Marketers ebook (by Christopher Penn)
- Strategic Marketing for Health Care conference
- SHSMD Connections 2019
- 2019 Mayo Clinic Social Media Network Annual Conference
- 2019 Healthcare Internet Conference
