Mar 31, 2021
TP217 – Meeting the New Digital Consumer’s Expectations
In this episode, hosts Reed Smith and Chris Boyer discuss the elements of a good digital health experience, and are joined by Chris Gervais of Kyruus who shares how patient access solutions are evolving as we move to the post-pandemic normal.
Feb 12, 2021
The TPS5 – Week of Feb 12, 2021
Welcome to the TPS5 for the week of Feb 12, 2021. This week: Selling wellness, why it’s hard to be a data-driven company, allowing disruption in healthcare and the importance of customer experience.
Feb 12, 2020
TP158 – User Centricity in Healthcare Design
Understanding our customers is an important part of health system strategies. In the development of these plans, the...
Feb 5, 2020
TP157 – The Pursuit of Price Transparency in Healthcare
As health systems embrace customer-first strategies and consumerism, one aspect of many of these strategies is notable absent:...
Jan 29, 2020
TP156 – Demystifying the Difference between Accessibility and Usability
Digital professionals in health systems are aware of the importance of accessibility and usability, but often the two...
Jan 22, 2020
TP155 – Digital Signage and the Patient Experience
For health systems, digital signage can be an important tactic to improve patient, visitor and/or staff’s experiences. However,...
Dec 25, 2019
TP151 – Creativity and Open-Mind Thinking: a Path to Innovation
As the role of digital in health systems is evolving, we are becoming less focused on digital tactics...
Dec 11, 2019
TP149 – Using Empathy to Humanize Your Efforts
The use of empathy to understand your customers and users is not foreign to healthcare professionals, but (as...
Nov 6, 2019
TP144 – Live from #HCIC19 (a Discussion on Digital Transformation)
Recorded in Orlando, Florida at the 23rd Annual Healthcare Internet Conference, hosts Reed Smith and Chris Boyer discuss...
Oct 16, 2019
TP141 – Are We Doing “Digital Transformation” Correctly?
A not uncommon topic for the podcast, in this episode hosts Reed Smith and Chris Boyer discuss digital...
Oct 2, 2019
TP139 – Why is Digital Strategy So Hard?
In hospitals and health systems, it is often a struggle for a digital technologist to remain strategic. Perhaps...
Sep 4, 2019
TP 135 – Reputation and Listings Management for Businesses
In this very special episode of touch point, hosts Reed Smith and Chris Boyer feature a recent panel...