TP119 – Adding the Human Touch to AI

TP119 – Adding the Human Touch to AI

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For health systems, artificial intelligence is more than a buzz-term spoken at conferences: there are numerous  opportunities for machine learning systems to support clinical efforts, marketing and operations. In this episode, hosts Reed Smith and Chris Boyer discuss how AI can play an important role in healthcare and how to build a business case for AI. They are joined by Julia Stead, VP of Marketing at Invoca, in which she discuss how to consider human empathy when implementing artificial intelligence solutions.

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Chris Boyer

Principal, @chrisboyer LLC  Using digital marketing, experience and UCD/CX to transform healthcare. Co-host of the touch point podcast and founder of the Touch Point Media network. 

Reed Smith

VP @jarrardinc, Advisor @MayoClinic Social Media Network and @SXSW Health & MedTech. @SocialHealthIns and @tpmnetwork founder