Jan 2, 2020
Dec 9, 2019
Nov 27, 2019
Nov 26, 2019
Worrying about what people outside your hospital or health system think about you is important. Just as important?...
Nov 21, 2019
When it comes to healthcare, everyone’s talking about care team collaboration. But that’s not the only place where...
Nov 19, 2019
You can’t underestimate the power of one person’s healthcare story. Aaron Campbell, CPXP, leads Jarrard Inc’s Patient Experience...
Nov 14, 2019
Your hospital’s reputation is some of your most valuable currency. You have to monitor it, manage it and...
Nov 12, 2019
Headlines about hospitals in hot water over their financial assistance policies abound, and health system executives are looking...
The stories are everywhere: Health systems using collection agencies and the courts to receive payment for care provided...
Nov 6, 2019
The latest edition of our book Healthcare Mergers, Acquisitions, and Partnerships: An Insider’s Guide to Communications has just been published...
Nov 1, 2019
The cold truth: The average tenure of a hospital CEO is somewhere around four years. That’s right, just...
Oct 25, 2019
Each year we’ve seen an evolution at the Mayo Clinic Social Media Network Conference that mirrors the evolution...
