Nov 26, 2019

Worrying about what people outside your hospital or health system think about you is important. Just as important?...

Nov 21, 2019

When it comes to healthcare, everyone’s talking about care team collaboration. But that’s not the only place where...

Nov 19, 2019

You can’t underestimate the power of one person’s healthcare story. Aaron Campbell, CPXP, leads Jarrard Inc’s Patient Experience...

Nov 14, 2019

Your hospital’s reputation is some of your most valuable currency. You have to monitor it, manage it and...

Nov 12, 2019

Headlines about hospitals in hot water over their financial assistance policies abound, and health system executives are looking...

Nov 12, 2019

The stories are everywhere: Health systems using collection agencies and the courts to receive payment for care provided...

Nov 6, 2019

The latest edition of our book Healthcare Mergers, Acquisitions, and Partnerships: An Insider’s Guide to Communications has just been published...

Nov 1, 2019

The cold truth: The average tenure of a hospital CEO is somewhere around four years. That’s right, just...