Jan 15, 2025

Reed Smith and Chris Boyer discuss the elements of developing an inclusive digital patient experience strategy, why it matters and the impact it has on a healthcare organization. Melissa Fors Shackelford shares insights in the impacts of stigma for certain populations and how inclusivity efforts in marketing and communications are most effective. 

Jan 8, 2025

Reed Smith and Chris Boyer reflect back on the past year and the various episodes and topics we discussed, and share results from our annual listener choice awards, including favorite episode and favorite guest.

Jan 1, 2025

Reed Smith and Chris Boyer share their perceptions and insights on patient access - what it is, what internal and external factors are impacting access.

Dec 26, 2024

Reed Smith and Chris Boyer outline five major disruptive trends and discuss how health systems need to prepare to be resilient through this disruption. 

Dec 18, 2024

Reed Smith and Chris Boyer share two episodes of the newest podcast on the Touch Point Media Network - “Surprise, It’s Not a Toaster.” This show is hosted by Ed Bennett and Chris Boyer and is a lighthearted look at online experiences and their subsequent annoyances, unveiling innovative technology tools, and challenge Gen AI's limits.

Dec 11, 2024

Reed Smith and Chris Boyer celebrate some of the most memorable guest interviews of the year 2024.

Dec 4, 2024

In this episode, hosts Reed Smith and Chris Boyer discuss seven technology trends that are innovating healthcare and...

Nov 27, 2024

Celebrate Thanksgiving with hosts Chris Boyer and Reed Smith as they share insights from Patty Riskind, Dean Browell, Christy Pretzinger, Matt Gove, and John Berndt in this special Friendsgiving episode.