/
RSS Feed
In this episode, hosts Reed Smith and Chris Boyer explore the concept of consumer-driven healthcare and why it often falls short of true “shopping” experiences, discussing how factors like insurance coverage, geographic limitations, and health drivers complicate decision-making for patients. From the pitfalls of online appointment scheduling to the limitations of “reserve your spot” features in emergency departments, they break down how healthcare systems must improve UX/UI design to better serve patients.
Mentions from the Show:
- Why “Shopping” is a Problematic UX Metaphor for Considered Purchases Such as Healthcare
- The Future of Healthcare: 5 Trends to Watch in 2023
- Health Literacy in the United States
- America Worries About Health Costs
- Accenture: Human at the Heart
- Real-Time Access to Electronic Health Record via a Patient Portal in a Tertiary Hospital: Is it Harmful? A Retrospective Mixed Methods Observational Study
- From Data To Decisions: Using Insights For Better Results
- Reed Smith on LinkedIn
- Chris Boyer on LinkedIn
- Chris Boyer website
