TP386 – Back-Office vs. Front-Office Digital Use in Healthcare

Touch Point Podcast
Touch Point Podcast
TP386 - Back-Office vs. Front-Office Digital Use in Healthcare

In this episode, hosts Chris Boyer and Reed Smith delve into the contrasting worlds of back-office and front-office digital initiatives in healthcare, exploring how back-office applications like productivity tools, connectivity solutions, and data interoperability are revolutionizing administrative efficiency, while front-office innovations such as patient-facing care protocols, self-service options, and digital health solutions enhance patient engagement. They also discuss how strategic alignment of these digital initiatives can maximize Return on Experience (ROX), leading to improved outcomes for patients and providers. Additionally, Ram Krishnan, CEO of, shares insights on leveraging digital applications to address complex challenges in the mental health industry. 

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Reed Smith

VP @jarrardinc, Advisor @MayoClinic Social Media Network and @SXSW Health & MedTech. @SocialHealthIns and @tpmnetwork founder

Chris Boyer

Principal, @chrisboyer LLC  Using digital marketing, experience and UCD/CX to transform healthcare. Co-host of the touch point podcast and founder of the Touch Point Media network.