TP312 – Everything is the Experience

Marketing
Marketing
TP312 - Everything is the Experience
Loading
/

Many health systems have begun to formally develop a customer experience center strategy. But what does that actually entail? In this episode Reed Smith and Chris Boyer discuss the design and technical elements of s customer experience center, the purpose and ways that organizations can find value when adopting this critical strategy.

Mentions from the Show:

Find Us Online

Chris Boyer

Principal, @chrisboyer LLC  Using digital marketing, experience and UCD/CX to transform healthcare. Co-host of the touch point podcast and founder of the Touch Point Media network. 

Reed Smith

VP @jarrardinc, Advisor @MayoClinic Social Media Network and @SXSW Health & MedTech. @SocialHealthIns and @tpmnetwork founder

, ,

Sign Up to become a touchpoint insider

Sponsors

Become a Sponsor

Subscribe

Subscribe today to stay up to date with Touch Point episodes, special events, and promotions. We promise to never spam you or sell your information.