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Health systems understand the need to embrace consumerism – and that improving the healthcare consumer experience is a competitive differentiator. But are we ready for it? In this episode, hosts Reed Smith and Chris Boyer discuss the new digital consumer and the challenges their expectations have on health systems. Rob Klein from Klein & Partners joins to share the latest insights from the 2022 Consumer Insights Study his organization recently published.
Mentions from the Show:
- Healthcare’s newest pivot: consumer identity as the cornerstone of digital health
- 2022 US Consumer Trends in Patient Engagement Survey
- Poor Personalized Healthcare Limits Healthcare Consumerism
- 64% Of Consumers Have Never Tried To Find Healthcare Prices, New Survey Shows
- Klein & Partners
- Rob Klein on LinkedIn
- Touchpoint.health
