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In this episode, hosts Chris Boyer and Reed Smith share an update on the evolution of patient portals and how healthcare leaders are leveraging them to drive patient experience – sometimes to unintended consequences. They also discuss two recent patient studies illustrating potential biases in the adoption rate of patient portals.
Mentions from the Show:
- How Leaders Are Using Patient Portals To Drive Patient Experience, Improve Collections
- Online Portals Deliver Scary Health News Before Doctors Can Weigh In
- Minorities and Non-English Speakers With Hypertension Not as Likely to Use Patient Portals
- Racial Bias Might Be Infecting Patient Portals. Can AI Help?
- Reed Smith on LinkedIn
- Chris Boyer on LinkedIn
- Chris Boyer website
