Dec 20, 2023

Reed Smith and Chris Boyer celebrate some of the most memorable guest interviews of the year. First, hear from Steve Koch and Jonathan Pathuis from Cast and Hue, who discuss user-centered design and jobs-to-be-done. Then, Matt Cohen and Christian Boyleston from Loyal share their perspectives on whether AI has “jumped the shark” and also explain the history of AI. 

Dec 13, 2023

Chris Boyer and Reed Smith explore four potential “white space” opportunities for patient acquisition - for  new/potential patients, for existing patients as well as lapsed patients. 

Dec 6, 2023

Reed Smith and Chris Boyer discuss two recent studies that cast a light on if this has indeed occurred. Then they are joined by Chris Turner, of HealthBooksPlus, who shares his insights on the modern healthcare consumer and why it’s important to empower them with their medical records.

Nov 29, 2023

Reed Smith and Chris Boyer discuss the overall need for provider organizations to embrace radical digital transformation, ponder if we are able to do so, and then discuss how prioritizing patient advocacy can yield to more impactful digital transformation. They are joined by Scott Becker who share insights and trends of the industry and how they might impact our need for transformation. 

Nov 22, 2023

Reed Smith and Chris Boyer review three stories that are abuzz in the news, and share their “hot takes” on how they may impact our industry. From getting care from a pod, who owns innovation in health systems, to AI gone bad, listen in as the hosts share their thoughts.

Nov 15, 2023

Chris Boyer and Reed Smith discuss the concept of a hybrid CX approach, integrating offline and online experiences, and the role AI has in supporting the new customer journey. Ian Lindsey from Cerecore joins to discuss the important role the call center agent has in improving the overall PX.

Nov 8, 2023

Chris Boyer as well as the panel of healthcare experts David Perry, John McKeever and Andrew Rainey as they discuss the importance of content strategy, best practices in measuring patient experience and the transformation of marketing. 

Nov 1, 2023

Reed Smith and Chris Boyer discuss why making predictions for the future are hard - not only for our industry, but also for technology. They are joined by industry expert Quint Studer, co-founder of HealthCare Plus Solutions Group, who discuss how we have to advance from being hard-wired to being re-wired.