TP510 – The Connectivity Tax

Touch Point Podcast
Touch Point Podcast
TP510 - The Connectivity Tax
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For a small hospital, staying independent now comes with a technology bill. Federal survey data shows the hospitals least able to trade records with the rest of healthcare share one trait more than any other. They stand alone. Independent hospitals routinely send, receive, look up and use outside patient records at less than half the rate of hospitals inside a system. Geography matters less than affiliation does.

Money alone doesn’t close that gap. A modern EHR costs millions to put in, and running one takes a team most small hospitals can’t hire. The federal Rural Health Transformation Program is sending states billions for rural care, but it caps spending on replacing an EHR at 5% of each state’s yearly award. The money can connect old systems. It mostly can’t buy new ones.

So small hospitals rent. Epic’s Community Connect lets a larger system host a smaller hospital on its own instance, and Oracle Health and MEDITECH sell their own routes to a modern record. For many hospitals that arrangement is a lifeline: current software and real support at a price they can manage, with their own board still in place. It also puts order sets, upgrade schedules and the patient’s history inside someone else’s system. Chris Boyer and Reed Smith leave one question open. When a hosted hospital’s future changes and a different system acquires it, who keeps the patient relationship? The portal login, the contact preferences and the consent records all sit with the host.

Allen Cooper wants small hospitals to stay independent, and he sees software as part of how they get there. His company, Ancilla Ventures, builds for systems with a dozen hospitals and for single critical access hospitals, so he sees the gap from both sides. His test for any tool is plain. If the digital version takes a patient longer than the paper did, it didn’t help. He also asks the question interoperability keeps running into: who pays for it?

If your hospital rents its record from a neighbor, what happens to your patients when the lease ends?

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Reed Smith

VP @jarrardinc, Advisor @MayoClinic Social Media Network and @SXSW Health & MedTech. @SocialHealthIns and @tpmnetwork founder

Chris Boyer

Principal, @chrisboyer LLC  Using digital marketing, experience and UCD/CX to transform healthcare. Co-host of the touch point podcast and founder of the Touch Point Media network. 

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