TP484: The Channels the Model Can’t See

Touch Point Podcast
Touch Point Podcast
TP484: The Channels the Model Can't See
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91% of healthcare marketers say data drives their decisions. 1% can connect the majority of their spend to actual outcomes. That gap is the headline statistic of FreshPaint’s 2026 State of Healthcare Marketing report. It’s also the wrong place to start the conversation.

The harder question isn’t whether healthcare marketers can close the attribution gap. It’s whether the attribution model the industry has been chasing was ever the right tool for the business healthcare is actually in.

Chris Boyer and Reed Smith open the episode with the two structural issues hiding behind the 91/1 paradox, then sit down with Ray Mina, the new CEO of FreshPaint, to walk through the report and what FreshPaint sees across hundreds of health systems managing roughly $2 billion in ad spend.

Chris and Reed examine:

  • Why the referring physician is the biggest specialty care channel that no attribution model can see
  • The brand window mismatch, why work that compounds over 18 months keeps getting measured in a 30-day window
  • How the 95:5 reality (most patients aren’t in-market this week) breaks the assumptions performance dashboards are built on
  • How attribution model choice (last-click, first-touch, linear, data-driven) quietly decides which work gets credit, and why most teams never make the choice on purpose
  • The CFO shadow attribution problem, why marketing’s ROI numbers and finance’s numbers align only 54% of the time, and what happens in the 46%

Ray’s interview lands the practitioner perspective. The 2026 report puts data behind what most marketing leaders are feeling, the era of good enough is over, the Google trap is real and quantifiable, the four-tier maturity spectrum has only 1 to 3% of organizations operating at the top. Ray is honest that getting there is a significant investment, and that the tools have caught up in a way they hadn’t three years ago. The conversation gets specific about what’s now achievable, what isn’t, and what the path looks like for organizations that don’t have a Clint Paul or a Blair Premis to lead the work.

If your attribution dashboard tells you brand isn’t working, check which model you’re running before you cut the budget. The answer the dashboard gives depends on the question the model was built to answer.

Mentions from the Show:

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Chris Boyer

Principal, @chrisboyer LLC  Using digital marketing, experience and UCD/CX to transform healthcare. Co-host of the touch point podcast and founder of the Touch Point Media network. 

Reed Smith

VP @jarrardinc, Advisor @MayoClinic Social Media Network and @SXSW Health & MedTech. @SocialHealthIns and @tpmnetwork founder

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