TP443: Rethinking the Workforce Crisis With Technology

Touch Point Podcast
Touch Point Podcast
TP443: Rethinking the Workforce Crisis With Technology
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From clinical burnout to back-office understaffing, health systems are navigating a complex workforce reckoning. In this episode, hosts Chris Boyer and Reed Smith explore how digital technology is being positioned as a lifeline—but question whether we’re applying it in the right ways. Rather than viewing automation and AI as quick fixes to fill vacancies, they challenge the industry to consider how tech can be used to fundamentally rethink the design of work itself.

Together, they unpack where digital solutions are truly easing operational strain and improving care, and where they risk simply reinforcing broken systems. Drawing on examples from health systems rethinking job design, and recent studies highlighting employee disengagement and workforce fatigue, the conversation zeroes in on what it really means to build a tech-enabled workforce in 2025. This episode skips the hype and goes straight to the operational heart of one of the industry’s toughest challenges.

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Reed Smith

VP @jarrardinc, Advisor @MayoClinic Social Media Network and @SXSW Health & MedTech. @SocialHealthIns and @tpmnetwork founder

Chris Boyer

Principal, @chrisboyer LLC  Using digital marketing, experience and UCD/CX to transform healthcare. Co-host of the touch point podcast and founder of the Touch Point Media network. 

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