According to a recent study by Binary Fountain, “51% of Americans say they shared their personal healthcare experiences via social media and online ratings and review sites.” What does this mean for hospitals and providers? In this episode, we had a chance to visit with Chrissy Daniels who is widely recognized for her pioneering work in the areas of consumerism and physician performance data transparency. Chrissy currently serves as a partner at Press Ganey, and in her current role, we asked her to look back at how the transparency space has evolved and what is next for hospitals. Also, be sure to tune in after our chat with Chrissy to hear from Aaron Clifford from Binary Fountain give more context to their study and what he feels these findings mean for all of us in the industry.
E-Book – Growing Influence of the Online Healthcare Consumer
