Cassandra Crowe-Jackson and Bonnie talk about how the patient experience has changed as a result of the pandemic and how leaders can rise to meet the needs of the workforce, as well as patients.
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Dr. Bonnie Clipper is a top nurse influencer, innovation evangelist, accomplished health care executive, coach, and international speaker. She is a former chief nurse executive with 20 years of expertise in building cultures of innovation, improving employee engagement, and improving the patient experience. She was co-author of The Innovation Roadmap: A Nurse Leader’s Guide and was the lead author of the International Best-Selling book, The Nurse’s Guide to Innovation. She was the first Vice President of Innovation at the American Nurses Association, where she created the ANA’s innovation framework and is currently the chief clinical officer at Wambi, a health tech company.
