The challenges for healthcare providers continue and they continue to evolve the messages that need to be delivered by hospitals and health systems are confusing, even counterintuitive. The public is asking questions about furloughs are taking place even as hospitals receive federal relief funds. Volumes are returning but operations are still altered. In short, traditional messaging has broken down a bit for healthcare providers. Issues like the cost of healthcare, social justice, COVID-19, patient experience and more are creating a swirl of difficult stories to tell. Here, David Jarrard talks to Tim Stewart, a VP in our National and Academic Health System practice about those awkward messages, why they’re happening and how hospitals CEOs and board members should respond.
