Why patient satisfaction scores only tell part of the story – A conversation with Kyle Robertson of NarrativeDX

Touch Point Podcast
Touch Point Podcast
Why patient satisfaction scores only tell part of the story - A conversation with Kyle Robertson of NarrativeDX
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Today’s guest: Kyle Robertson | CEO of NarrativeDX

Greg and Kyle talk about how looking at quantitative patient survey feedback alone leaves a LOT on the table. By better analyzing unstructured patient feedback over time, hospitals and health systems have the potential to gain (or prevent the loss of) millions of dollars.

Important Links:

Kyle’s LinkedIn: https://www.linkedin.com/in/kylendx/
Kyle’s Twitter: https://twitter.com/KyleNDx
NarrativeDX Web Site: https://www.narrativedx.com/

 

 

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Greg Matthews

Greg Matthews

Healthcare + Data & Analytics + Strategy | Matthews has been at the forefront of healthcare innovation for the last decade, and has worked for and with some of the largest healthcare companies in the world. He is the founder of HealthQuant, a healthcare analytics & strategy firm based in Austin, Texas.

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