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		<title>Touch Point Podcast</title>
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		<copyright>© 2017 TouchPoint</copyright>
		<itunes:subtitle></itunes:subtitle>
		<itunes:author>Reed Smith and Chris Boyer</itunes:author>
		<itunes:type>episodic</itunes:type>
		<itunes:summary></itunes:summary>
		<itunes:owner>
			<itunes:name>TouchPoint</itunes:name>
			<itunes:email>production@graydigitalgroup.com</itunes:email>
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		<googleplay:author><![CDATA[Reed Smith and Chris Boyer]]></googleplay:author>
			<googleplay:email>production@graydigitalgroup.com</googleplay:email>			<googleplay:description></googleplay:description>
			<googleplay:explicit>No</googleplay:explicit>
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<item>
	<title>TP482 Episode Outline: The Pilot That Never Graduates</title>
	<link>https://touchpoint.health/podcast/tp482-episode-outline-the-pilot-that-never-graduates/</link>
	<pubDate>Wed, 08 Apr 2026 11:15:35 +0000</pubDate>
	<dc:creator><![CDATA[Reed Smith and Chris Boyer]]></dc:creator>
	<guid isPermaLink="false">9ce485b1-0df4-557f-a568-36f8f056b586</guid>
	<description><![CDATA[Healthcare AI pilots keep succeeding. Scaling them doesn't. Chris Boyer and Reed Smith on why perpetual piloting is an organizational behavior pattern, not a technology strategy.]]></description>
	<itunes:subtitle><![CDATA[Healthcare AI pilots keep succeeding. Scaling them doesnt. Chris Boyer and Reed Smith on why perpetual piloting is an organizational behavior pattern, not a technology strategy.]]></itunes:subtitle>
	<content:encoded><![CDATA[Healthcare AI pilots keep succeeding. Scaling them doesn't. Chris Boyer and Reed Smith on why perpetual piloting is an organizational behavior pattern, not a technology strategy.]]></content:encoded>
	<enclosure url="https://touchpoint.health/podcast-download/4717/tp482-episode-outline-the-pilot-that-never-graduates.mp3" length="47823674" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Healthcare AI pilots keep succeeding. Scaling them doesn't. Chris Boyer and Reed Smith on why perpetual piloting is an organizational behavior pattern, not a technology strategy.]]></itunes:summary>
	<itunes:image href="https://touchpoint.health/wp-content/uploads/2026/04/TP482-voices.jpg"></itunes:image>
	<image>
		<url>https://touchpoint.health/wp-content/uploads/2026/04/TP482-voices.jpg</url>
		<title>TP482 Episode Outline: The Pilot That Never Graduates</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[Reed Smith and Chris Boyer]]></itunes:author>	<googleplay:description><![CDATA[Healthcare AI pilots keep succeeding. Scaling them doesn't. Chris Boyer and Reed Smith on why perpetual piloting is an organizational behavior pattern, not a technology strategy.]]></googleplay:description>
	<googleplay:image href="https://touchpoint.health/wp-content/uploads/2026/04/TP482-voices.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>TP481: Data Accuracy Is a Brand Decision</title>
	<link>https://touchpoint.health/podcast/tp481-data-accuracy-is-a-brand-decision/</link>
	<pubDate>Wed, 01 Apr 2026 11:15:39 +0000</pubDate>
	<dc:creator><![CDATA[Reed Smith and Chris Boyer]]></dc:creator>
	<guid isPermaLink="false">55715e9a-ce3c-563d-afb4-807cacd3074b</guid>
	<description><![CDATA[Healthcare brand strategy has a blind spot: the data layer AI uses to represent you. Chris Boyer, Reed Smith and Martha Van Berkel on why data accuracy is a brand decision.]]></description>
	<itunes:subtitle><![CDATA[Healthcare brand strategy has a blind spot: the data layer AI uses to represent you. Chris Boyer, Reed Smith and Martha Van Berkel on why data accuracy is a brand decision.]]></itunes:subtitle>
	<content:encoded><![CDATA[Healthcare brand strategy has a blind spot: the data layer AI uses to represent you. Chris Boyer, Reed Smith and Martha Van Berkel on why data accuracy is a brand decision.]]></content:encoded>
	<enclosure url="https://touchpoint.health/podcast-download/4715/tp481-data-accuracy-is-a-brand-decision.mp3" length="87018499" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Healthcare brand strategy has a blind spot: the data layer AI uses to represent you. Chris Boyer, Reed Smith and Martha Van Berkel on why data accuracy is a brand decision.]]></itunes:summary>
	<itunes:image href="https://touchpoint.health/wp-content/uploads/2026/03/TP481-voices.jpg"></itunes:image>
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		<title>TP481: Data Accuracy Is a Brand Decision</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[Reed Smith and Chris Boyer]]></itunes:author>	<googleplay:description><![CDATA[Healthcare brand strategy has a blind spot: the data layer AI uses to represent you. Chris Boyer, Reed Smith and Martha Van Berkel on why data accuracy is a brand decision.]]></googleplay:description>
	<googleplay:image href="https://touchpoint.health/wp-content/uploads/2026/03/TP481-voices.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Season 3, Episode 6: Someone Updated Your Book While You Were Reading It</title>
	<link>https://touchpoint.health/podcast/season-3-episode-6-someone-updated-your-book-while-you-were-reading-it/</link>
	<pubDate>Thu, 26 Mar 2026 19:26:33 +0000</pubDate>
	<dc:creator><![CDATA[Reed Smith and Chris Boyer]]></dc:creator>
	<guid isPermaLink="false">7bccf05a-007d-587f-b740-58aedb922c3b</guid>
	<description><![CDATA[Ed Bennett and Chris Boyer on how digital books get silently rewritten, Doctorow's case that enshitification is fixable, and an AI social post translator built live.]]></description>
	<itunes:subtitle><![CDATA[Ed Bennett and Chris Boyer on how digital books get silently rewritten, Doctorows case that enshitification is fixable, and an AI social post translator built live.]]></itunes:subtitle>
	<content:encoded><![CDATA[Ed Bennett and Chris Boyer on how digital books get silently rewritten, Doctorow's case that enshitification is fixable, and an AI social post translator built live.]]></content:encoded>
	<enclosure url="https://touchpoint.health/podcast-download/4711/season-3-episode-6-someone-updated-your-book-while-you-were-reading-it.mp3" length="55194501" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Ed Bennett and Chris Boyer on how digital books get silently rewritten, Doctorow's case that enshitification is fixable, and an AI social post translator built live.]]></itunes:summary>
	<itunes:image href="https://touchpoint.health/wp-content/uploads/2026/03/SNAT56-ep-image.jpg"></itunes:image>
	<image>
		<url>https://touchpoint.health/wp-content/uploads/2026/03/SNAT56-ep-image.jpg</url>
		<title>Season 3, Episode 6: Someone Updated Your Book While You Were Reading It</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[Reed Smith and Chris Boyer]]></itunes:author>	<googleplay:description><![CDATA[Ed Bennett and Chris Boyer on how digital books get silently rewritten, Doctorow's case that enshitification is fixable, and an AI social post translator built live.]]></googleplay:description>
	<googleplay:image href="https://touchpoint.health/wp-content/uploads/2026/03/SNAT56-ep-image.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>TP480: The Brief Only Has One User</title>
	<link>https://touchpoint.health/podcast/tp480-the-brief-only-has-one-user/</link>
	<pubDate>Wed, 25 Mar 2026 11:15:28 +0000</pubDate>
	<dc:creator><![CDATA[Reed Smith and Chris Boyer]]></dc:creator>
	<guid isPermaLink="false">1d1209e4-b791-581d-9c24-40789f66ab8a</guid>
	<description><![CDATA[User-centered design assumes one user. Chris Boyer, Reed Smith, and Steve Koch of Cast and Hue on why the people executing your healthcare initiatives were never in the brief, and what it costs every time they aren't.]]></description>
	<itunes:subtitle><![CDATA[User-centered design assumes one user. Chris Boyer, Reed Smith, and Steve Koch of Cast and Hue on why the people executing your healthcare initiatives were never in the brief, and what it costs every time they arent.]]></itunes:subtitle>
	<content:encoded><![CDATA[User-centered design assumes one user. Chris Boyer, Reed Smith, and Steve Koch of Cast and Hue on why the people executing your healthcare initiatives were never in the brief, and what it costs every time they aren't.]]></content:encoded>
	<enclosure url="https://touchpoint.health/podcast-download/4709/tp480-the-brief-only-has-one-user.mp3" length="74562052" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[User-centered design assumes one user. Chris Boyer, Reed Smith, and Steve Koch of Cast and Hue on why the people executing your healthcare initiatives were never in the brief, and what it costs every time they aren't.]]></itunes:summary>
	<itunes:image href="https://touchpoint.health/wp-content/uploads/2026/03/TP480-image.jpg"></itunes:image>
	<image>
		<url>https://touchpoint.health/wp-content/uploads/2026/03/TP480-image.jpg</url>
		<title>TP480: The Brief Only Has One User</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[Reed Smith and Chris Boyer]]></itunes:author>	<googleplay:description><![CDATA[User-centered design assumes one user. Chris Boyer, Reed Smith, and Steve Koch of Cast and Hue on why the people executing your healthcare initiatives were never in the brief, and what it costs every time they aren't.]]></googleplay:description>
	<googleplay:image href="https://touchpoint.health/wp-content/uploads/2026/03/TP480-image.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>TP479: Agile in a Waterfall World (or Don’t Go Chasing Waterfalls)</title>
	<link>https://touchpoint.health/podcast/tp479-agile-in-a-waterfall-world-or-dont-go-chasing-waterfalls/</link>
	<pubDate>Wed, 18 Mar 2026 11:15:46 +0000</pubDate>
	<dc:creator><![CDATA[Reed Smith and Chris Boyer]]></dc:creator>
	<guid isPermaLink="false">a817354e-9f16-509a-a3aa-c151764f0b85</guid>
	<description><![CDATA[Agile methodology in healthcare often lands in one department while the organization doesn't change. Boyer and Smith on why isolation makes it worse, not better.]]></description>
	<itunes:subtitle><![CDATA[Agile methodology in healthcare often lands in one department while the organization doesnt change. Boyer and Smith on why isolation makes it worse, not better.]]></itunes:subtitle>
	<content:encoded><![CDATA[Agile methodology in healthcare often lands in one department while the organization doesn't change. Boyer and Smith on why isolation makes it worse, not better.]]></content:encoded>
	<enclosure url="https://touchpoint.health/podcast-download/4707/tp479-agile-in-a-waterfall-world-or-dont-go-chasing-waterfalls.mp3?updated=1773802447" length="50224581" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Agile methodology in healthcare often lands in one department while the organization doesn't change. Boyer and Smith on why isolation makes it worse, not better.]]></itunes:summary>
	<itunes:image href="https://touchpoint.health/wp-content/uploads/2026/03/TP479-ep-image.jpg"></itunes:image>
	<image>
		<url>https://touchpoint.health/wp-content/uploads/2026/03/TP479-ep-image.jpg</url>
		<title>TP479: Agile in a Waterfall World (or Don’t Go Chasing Waterfalls)</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[Reed Smith and Chris Boyer]]></itunes:author>	<googleplay:description><![CDATA[Agile methodology in healthcare often lands in one department while the organization doesn't change. Boyer and Smith on why isolation makes it worse, not better.]]></googleplay:description>
	<googleplay:image href="https://touchpoint.health/wp-content/uploads/2026/03/TP479-ep-image.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>TP478: The Journey Nobody Told Operations About</title>
	<link>https://touchpoint.health/podcast/tp478-the-journey-nobody-told-operations-about/</link>
	<pubDate>Wed, 11 Mar 2026 11:15:59 +0000</pubDate>
	<dc:creator><![CDATA[Reed Smith and Chris Boyer]]></dc:creator>
	<guid isPermaLink="false">faff6eca-b2c1-55ef-9853-f6d7f59e7f65</guid>
	<description><![CDATA[Patient experience strategy in healthcare often outpaces operational reality. Chris Boyer and Reed Smith on the gap between the journey you promise and the one you deliver.
]]></description>
	<itunes:subtitle><![CDATA[Patient experience strategy in healthcare often outpaces operational reality. Chris Boyer and Reed Smith on the gap between the journey you promise and the one you deliver.]]></itunes:subtitle>
	<content:encoded><![CDATA[Patient experience strategy in healthcare often outpaces operational reality. Chris Boyer and Reed Smith on the gap between the journey you promise and the one you deliver.
]]></content:encoded>
	<enclosure url="https://touchpoint.health/podcast-download/4703/tp478-the-journey-nobody-told-operations-about.mp3" length="54744677" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Patient experience strategy in healthcare often outpaces operational reality. Chris Boyer and Reed Smith on the gap between the journey you promise and the one you deliver.]]></itunes:summary>
	<itunes:image href="https://touchpoint.health/wp-content/uploads/2026/03/TP478-image.jpg"></itunes:image>
	<image>
		<url>https://touchpoint.health/wp-content/uploads/2026/03/TP478-image.jpg</url>
		<title>TP478: The Journey Nobody Told Operations About</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[Reed Smith and Chris Boyer]]></itunes:author>	<googleplay:description><![CDATA[Patient experience strategy in healthcare often outpaces operational reality. Chris Boyer and Reed Smith on the gap between the journey you promise and the one you deliver.]]></googleplay:description>
	<googleplay:image href="https://touchpoint.health/wp-content/uploads/2026/03/TP478-image.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>TP477: The Trust Debt: The Hidden Cost of Automating the Wrong Things</title>
	<link>https://touchpoint.health/podcast/tp477-the-trust-debt-the-hidden-cost-of-automating-the-wrong-things/</link>
	<pubDate>Wed, 04 Mar 2026 12:15:11 +0000</pubDate>
	<dc:creator><![CDATA[Reed Smith and Chris Boyer]]></dc:creator>
	<guid isPermaLink="false">df46e892-ff53-550c-99ac-f5de036970ad</guid>
	<description><![CDATA[Healthcare automation is eroding patient trust in ways dashboards don't capture. Chris Boyer and Reed Smith on the hidden cost of scaling the wrong things.]]></description>
	<itunes:subtitle><![CDATA[Healthcare automation is eroding patient trust in ways dashboards dont capture. Chris Boyer and Reed Smith on the hidden cost of scaling the wrong things.]]></itunes:subtitle>
	<content:encoded><![CDATA[Healthcare automation is eroding patient trust in ways dashboards don't capture. Chris Boyer and Reed Smith on the hidden cost of scaling the wrong things.]]></content:encoded>
	<enclosure url="https://touchpoint.health/podcast-download/4700/tp477-the-trust-debt-the-hidden-cost-of-automating-the-wrong-things.mp3?updated=1772582347" length="48469766" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Healthcare automation is eroding patient trust in ways dashboards don't capture. Chris Boyer and Reed Smith on the hidden cost of scaling the wrong things.]]></itunes:summary>
	<itunes:image href="https://touchpoint.health/wp-content/uploads/2026/03/TP477-image.jpg"></itunes:image>
	<image>
		<url>https://touchpoint.health/wp-content/uploads/2026/03/TP477-image.jpg</url>
		<title>TP477: The Trust Debt: The Hidden Cost of Automating the Wrong Things</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[Reed Smith and Chris Boyer]]></itunes:author>	<googleplay:description><![CDATA[Healthcare automation is eroding patient trust in ways dashboards don't capture. Chris Boyer and Reed Smith on the hidden cost of scaling the wrong things.]]></googleplay:description>
	<googleplay:image href="https://touchpoint.health/wp-content/uploads/2026/03/TP477-image.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>TP476: Good Enough for People Is Not Good Enough for Machines</title>
	<link>https://touchpoint.health/podcast/tp476-good-enough-for-people-is-not-good-enough-for-machines-2/</link>
	<pubDate>Wed, 25 Feb 2026 12:15:30 +0000</pubDate>
	<dc:creator><![CDATA[Reed Smith and Chris Boyer]]></dc:creator>
	<guid isPermaLink="false">8870240e-8950-52de-a13f-2f008ecb0f73</guid>
	<description><![CDATA[Health systems built digital front doors for humans. Agentic AI doesn't use doors — it uses machine-readable logic. Chris Boyer and Reed Smith on why good enough for people is no longer good enough for the machines now routing patients to care.
]]></description>
	<itunes:subtitle><![CDATA[Health systems built digital front doors for humans. Agentic AI doesnt use doors — it uses machine-readable logic. Chris Boyer and Reed Smith on why good enough for people is no longer good enough for the machines now routing patients to care.]]></itunes:subtitle>
	<content:encoded><![CDATA[Health systems built digital front doors for humans. Agentic AI doesn't use doors — it uses machine-readable logic. Chris Boyer and Reed Smith on why good enough for people is no longer good enough for the machines now routing patients to care.
]]></content:encoded>
	<enclosure url="https://touchpoint.health/podcast-download/4697/tp476-good-enough-for-people-is-not-good-enough-for-machines-2.mp3?updated=1772021091" length="48911360" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Health systems built digital front doors for humans. Agentic AI doesn't use doors — it uses machine-readable logic. Chris Boyer and Reed Smith on why good enough for people is no longer good enough for the machines now routing patients to care.]]></itunes:summary>
	<itunes:image href="https://touchpoint.health/wp-content/uploads/2026/03/TP476-image.jpg"></itunes:image>
	<image>
		<url>https://touchpoint.health/wp-content/uploads/2026/03/TP476-image.jpg</url>
		<title>TP476: Good Enough for People Is Not Good Enough for Machines</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[Reed Smith and Chris Boyer]]></itunes:author>	<googleplay:description><![CDATA[Health systems built digital front doors for humans. Agentic AI doesn't use doors — it uses machine-readable logic. Chris Boyer and Reed Smith on why good enough for people is no longer good enough for the machines now routing patients to care.]]></googleplay:description>
	<googleplay:image href="https://touchpoint.health/wp-content/uploads/2026/03/TP476-image.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>Season 3, Episode 5: Hard to Swallow News (and the Market That Broke It)</title>
	<link>https://touchpoint.health/podcast/season-3-episode-5-hard-to-swallow-news-and-the-market-that-broke-it/</link>
	<pubDate>Mon, 23 Feb 2026 22:13:14 +0000</pubDate>
	<dc:creator><![CDATA[Reed Smith and Chris Boyer]]></dc:creator>
	<guid isPermaLink="false">1ca540dd-d7b5-5b5e-91e8-d479932082d7</guid>
	<description><![CDATA[Hosts Ed Bennett and Chris Boyer examine why finding trustworthy news feels harder than ever, unpack Part 4 of their Enshitification book series on monopoly and regulatory capture, and test whether AI can deliver real-world advice when it actually matters.]]></description>
	<itunes:subtitle><![CDATA[Hosts Ed Bennett and Chris Boyer examine why finding trustworthy news feels harder than ever, unpack Part 4 of their Enshitification book series on monopoly and regulatory capture, and test whether AI can deliver real-world advice when it actually matter]]></itunes:subtitle>
	<content:encoded><![CDATA[Hosts Ed Bennett and Chris Boyer examine why finding trustworthy news feels harder than ever, unpack Part 4 of their Enshitification book series on monopoly and regulatory capture, and test whether AI can deliver real-world advice when it actually matters.]]></content:encoded>
	<enclosure url="https://touchpoint.health/podcast-download/4691/season-3-episode-5-hard-to-swallow-news-and-the-market-that-broke-it.mp3?updated=1769638454" length="52124434" type="audio/mpeg"></enclosure>
	<itunes:summary><![CDATA[Hosts Ed Bennett and Chris Boyer examine why finding trustworthy news feels harder than ever, unpack Part 4 of their Enshitification book series on monopoly and regulatory capture, and test whether AI can deliver real-world advice when it actually matters.]]></itunes:summary>
	<itunes:image href="https://touchpoint.health/wp-content/uploads/2026/02/SNAT55-episode-image.jpg"></itunes:image>
	<image>
		<url>https://touchpoint.health/wp-content/uploads/2026/02/SNAT55-episode-image.jpg</url>
		<title>Season 3, Episode 5: Hard to Swallow News (and the Market That Broke It)</title>
	</image>
	<itunes:explicit>false</itunes:explicit>
	<itunes:block>no</itunes:block>
	<itunes:duration>0:00</itunes:duration>
	<itunes:author><![CDATA[Reed Smith and Chris Boyer]]></itunes:author>	<googleplay:description><![CDATA[Hosts Ed Bennett and Chris Boyer examine why finding trustworthy news feels harder than ever, unpack Part 4 of their Enshitification book series on monopoly and regulatory capture, and test whether AI can deliver real-world advice when it actually matters.]]></googleplay:description>
	<googleplay:image href="https://touchpoint.health/wp-content/uploads/2026/02/SNAT55-episode-image.jpg"></googleplay:image>
	<googleplay:explicit>No</googleplay:explicit>
	<googleplay:block>no</googleplay:block>
</item>

<item>
	<title>TP475: Is AI Making Us Better… or Just Cheaper?</title>
	<link>https://touchpoint.health/podcast/tp475-is-ai-making-us-better-or-just-cheaper/</link>
	<pubDate>Wed, 18 Feb 2026 12:15:24 +0000</pubDate>
	<dc:creator><![CDATA[Reed Smith and Chris Boyer]]></dc:creator>
	<guid isPermaLink="false">fee86476-d384-5b8f-addf-a76f34f32cd3</guid>
	<description><![CDATA[Hosts Chris Boyer and Reed Smith examine whether “AI productivity savings” in healthcare reflect true innovation or cost-cutting in disguise. Joined by Danny Fell and Dean Browell, they explore how to measure AI success across growth, efficiency, experience, and trust.]]></description>
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		<title>TP475: Is AI Making Us Better… or Just Cheaper?</title>
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	<title>TP474: Who Turned the Lights Off? The Dark Funnel of Healthcare</title>
	<link>https://touchpoint.health/podcast/tp474-who-turned-the-lights-off-the-dark-funnel-of-healthcare/</link>
	<pubDate>Wed, 11 Feb 2026 12:30:59 +0000</pubDate>
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	<description><![CDATA[Chris Boyer and Reed Smith explore the rise of the “dark funnel” in healthcare marketing, where patient decisions are shaped by AI summaries, private communities, reputation signals, and access constraints long before analytics can capture them. ]]></description>
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