Chatbots are not a new concept – they have been around since 1994. But with recent advances in artificial intelligence (AI) and machine learning – along with major platform providers like Facebook, Google and Microsoft providing access to their technologies to conversational UI developers – the expansion of chatbots are dramatically expanding in many industries – including healthcare. In this episode, hosts Reed Smith and Chris Boyer discuss the rise of the chatbots in hospitals and health systems, sharing examples and types of applications and discussing some of the interesting challenges chatbot technology faces when being adopted in a health setting. This episode also features an expert interview with Steve Leibforth of Healthgrades in which he shares some of the ways they are working with hospitals on clinical chatbot solutions.
